Confidence is part of the Mozher experience. When you choose us, you should feel comfortable knowing that if something doesn’t feel right, you are supported with clarity and care.
If you are not satisfied with your order, we offer returns within 7 days of delivery as store credit, with photo evidence provided. No explanations required. The process is designed to feel simple, fair, and reassuring.
How Returns Work
To start a return, please contact us within 7 days of receiving your order. You can reach us through our Contact Us page or by sending us a message through our official social media channels.
Please include clear photos of the item so we can understand its condition. Once reviewed and approved, your return will be issued as store credit, which can be used toward any future purchase on mozher.com.
Store credit does not expire, allowing you to choose again whenever the moment feels right.
Return Conditions
To ensure the process remains smooth and fair for everyone, the following conditions apply:
- Return requests must be submitted within 7 days of delivery
- Clear photo evidence is required for all return requests
- The plant or product should be in its original condition as received
- Approved returns are issued as store credit only
- Store credit is non-refundable and cannot be exchanged for cash
We keep these conditions intentionally simple. No long forms. No uncomfortable questions. Just transparency and ease.
Living Products, Handled with Understanding
Plants are living pieces, and natural variations in shape, size, or growth are part of their character. Minor changes caused by transit or environment are normal and expected.
That said, we only ship healthy, carefully curated plants. If something arrives in a condition that feels genuinely off, we want to know. Your experience matters.
For guidance on helping your plant settle in comfortably, we recommend visiting our Plant Care & Guidance page.
Our Commitment to You
Returns are not about policies. They are about trust.
We approach every return with fairness and understanding, because the relationship matters more than the order. Our goal is for you to feel confident choosing Mozher again, knowing you are supported before, during, and after delivery.
Need Help?
If you have questions about this policy or would like to request a return, please reach out through our Contact Us page or message us via our official social media channels. Our team responds thoughtfully and promptly.
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