Frequently Asked Questions

MOZHER is a premium plant and home-greenery brand offering curated indoor and outdoor plants, premium pots, and plant care essentials. We focus on quality selection, clean styling, and safe delivery.

We curate. That means we filter for plant health, strong root systems, and good structure, then pair plants with premium pots and clear care guidance. You’re not buying “a plant”, you’re buying a styled, higher-success setup.

We sell indoor plants, outdoor plants, and some that work in both settings. Each product page indicates the best placement and light requirements.

Not exactly—plants are living products. Natural variation in size, leaf shape, and color is normal. Product images are representative to show the typical look and styling.

For the full policy, see: Terms & Conditions and Live Arrival Policy.

Select your plant or item, choose size (if available), add to cart, then checkout. You’ll receive an order confirmation after successful submission.

We support Cash on Delivery (COD) and online payment (where available). Payment options may vary by location and order type.

See details here: Payment Methods.

If your order has not been processed or dispatched, we may be able to help. Once dispatched, changes and cancellations may not be possible.

Contact us immediately via Contact Us.

We occasionally run curated promotions. If a promo code is active, you can enter it during checkout. Bundle offers, when available, appear on product pages or collection pages.

Delivery coverage depends on your city and serviceable zones. Check: Delivery Coverage.

Delivery times vary by location, traffic, and product type. We aim to deliver as quickly and safely as possible while protecting plant health.

See: Delivery Policy.

We use plant-safe packaging designed to protect leaves, stems, and pots during transit. Depending on the plant, this may include protective inserts, breathable wrap, and stabilized pot placement.

Unbox carefully, inspect the plant, place it in appropriate light, and avoid immediate repotting unless recommended. Some plants may show mild transport stress—this is normal.

See: Live Arrival Policy.

Please ensure someone can receive the order. Failed deliveries may require rescheduling and may incur additional fees. Plants should not be left unattended in extreme heat/cold.

Yes. Mild drooping, leaf repositioning, or minor leaf marks can happen due to transport and environment change. Most plants settle within a few days with correct light and watering.

Start with your light: low light, bright indirect, or sunny/direct. Then pick based on maintenance level and size. Each product page includes recommended placement, light, and watering.

If you want a curated recommendation, contact us via Contact Us.

No—plants are living organisms and outcomes depend on environment and care. We do guarantee that plants are selected, checked, and packed carefully for delivery. See: Live Arrival Policy.

Some plants are pet-friendly and some are not. Check the product page safety badges. If you have pets or small children, choose pet-safe options and place plants out of reach when needed.

We provide guidance, but you remain responsible for safety in your environment.

Watering depends on plant type, light, pot size, and season. In general: water when the top soil dries, and always ensure drainage. Each product page includes a recommended routine.

Fertilizer helps maintain steady growth and leaf quality. Use plant-safe formulas and follow the dosage guidance. We offer curated options in our care section.

It depends on the listing. Some products are sold as “plant only”, others as “plant + pot”. Always check the product page “What’s Included” section.

Some do, some are decorative cachepots. The product page specifies drainage details. If drainage isn’t included, we recommend pairing with an inner nursery pot and saucer.

Plants vary naturally, and photos are representative. Also, your screen calibration and lighting can change how a plant appears digitally. This is covered in: Terms & Conditions.

Our policy depends on whether the item is a live plant or a non-living product. Live plants are handled under specific conditions due to their nature.

Please review: Refund Policy and Live Arrival Policy.

Contact us as soon as possible with clear photos of the item, packaging, and the issue. We will review and respond according to our policies.

See: Refund Policy and Live Arrival Policy.

No. Plants are living products and natural variation is expected. Product images are representative and not a guarantee of exact visual match.

This is covered in: Terms & Conditions.

Yes, we offer services such as repotting, styling guidance, and office packages where available. See: Services.

Yes. MOZHER reserves the right to refuse service or sale, cancel orders, or restrict access at its discretion, where permitted by law. See: Terms & Conditions.

Privacy Policy and Cookie Policy.