1) Delivery Coverage

We deliver across our active service areas in Iraq. Delivery availability and timing may vary by city, district, and seasonal demand. If a specific location is temporarily unavailable, our team will notify you before dispatch when possible.

Looking for business delivery programs? Visit Business or browse Services for installation and maintenance options.

2) Delivery Timeframes

Our standard delivery timeframe is 3–5 days from order confirmation. We aim to deliver faster whenever possible. Delivery speed depends on operational capacity, routing efficiency, weather conditions, and product handling requirements.

• Order Confirmation: Your order enters processing after confirmation and payment verification (if applicable).
• Processing: Items are quality-checked, prepared, and packed using plant-safe materials.
• Dispatch: Your package is handed to the delivery workflow and scheduled for the next available route.
• Delivery: Delivered to your provided address according to the estimated timeframe.

For urgent needs, consider planning with Mozher Services or contact us at Contact Us to check feasibility.

3) Order Accuracy & Address Requirements

To ensure smooth delivery, please provide accurate address details. Incorrect or incomplete information may cause delays, failed delivery attempts, or additional delivery coordination.

• Full name and active phone number (required for delivery coordination).
• Complete address with landmarks (especially for harder-to-locate areas).
• Preferred delivery notes (e.g., gate instructions, alternative phone number).

If you need to change your address after placing an order, contact us immediately through Contact Us. Changes may not be possible once the order is dispatched.

4) Plant-Safe Packing & Handling

Plants are living products. Our packing approach is designed to protect structure, stabilize soil, reduce movement, and minimize transit stress. We use plant-safe materials and procedures to keep plants secure and presentable on arrival.

What our packing typically includes

• Stabilization: Secures the pot/plant to reduce shifting during transport.
• Protective buffering: Cushioning layers to protect leaves and stems from impact.
• Breathability: Packaging designed to reduce trapped heat and moisture buildup.
• Spill control: Soil surface protection when needed, especially for larger plants.

Some products may be packed differently based on size, fragility, or weather conditions. Packaging is optimized for safe arrival, not for long-term storage in the box.

5) Safety Guidance on Arrival

To protect your plant after delivery, follow these basic steps:

1. Unbox promptly: Do not leave plants boxed for extended periods after arrival.
2. Let the plant rest: Place it in a stable indoor spot away from direct harsh sun for the first 12–24 hours.
3. Check soil moisture: Do not immediately overwater. If soil is moist, let it stabilize.
4. Inspect structure: Minor leaf movement or light soil disturbance can occur in transit.

For plant care guidance, visit FAQs. For professional support, see Services, including Plant Rescue & Recovery and Repotting & Plant Refresh.

6) Live-Arrival Support & Issue Reporting

We take delivery quality seriously. If something arrives in poor condition, report it as soon as possible so we can assess and support. The faster we receive clear information, the more effectively we can help.

How to report an issue

• Contact Contact Us with your order number.
• Include clear photos of the plant/product, pot, and packaging (including the outer box if applicable).
• Describe what you see (broken stem, crushed pot, soil spill, etc.) and when you received it.

For a faster resolution path, review our guidance in FAQs.

7) Failed Delivery / Unreachable Customer

Delivery requires a reachable phone number and access to the location. If the courier cannot reach you, or delivery is not possible due to access restrictions, the delivery may be rescheduled or returned.

• We may attempt contact via phone or message using the details provided at checkout.
• Repeated failed attempts may result in delays or additional coordination requirements.
• Living items may deteriorate if delivery is significantly delayed due to customer unavailability.

8) Shipping Terms & Conditions

By placing an order, you agree to Mozher’s shipping terms in addition to our general policies. If there is any conflict, the most specific policy applies to the situation.

• Delivery timeframe is an estimate, not a guarantee, due to operational and external constraints.
• Plants are living goods; minor cosmetic changes may occur during transport and acclimation.
• We reserve the right to adjust packing method to protect products and reduce transit risk.
• Delivery may require coordination for large items, bulk orders, or business installations.
• If an item is unavailable or unsuitable for safe delivery, we may offer a substitute, reschedule, or refund option per case.

For more policy details, visit Terms & Conditions, Privacy Policy, and Cookie Policy.

9) Limitation of Liability

To the maximum extent permitted by applicable law, Mozher’s liability related to shipping, delivery timing, and transit handling is limited. Mozher is not responsible for indirect, incidental, special, consequential, or punitive damages arising from delivery delays or handling issues.

Plants are sensitive to factors beyond our control once delivered, including temperature exposure, direct sunlight, overwatering, underwatering, indoor climate conditions, or relocation stress. Customers are responsible for providing appropriate indoor conditions after delivery.

Where liability is established, Mozher’s total liability for any delivery-related claim will not exceed the amount paid for the affected item(s) in the applicable order, unless required otherwise by law.

10) Returns, Replacements & Eligibility Notes

Because plants are living goods, returns and replacements are handled with care and assessed case-by-case. Eligibility depends on: the nature of the issue, the timeframe of reporting, and the evidence provided (photos and order information).

For help restoring a plant post-delivery, consider Plant Rescue & Recovery or ongoing care via Home Plant Care Subscription.

11) Business Orders & Bulk Deliveries

Large orders, business deliveries, and installations may require coordination and additional scheduling. For commercial outcomes, explore Business Greenery Strategy, Corporate Plant Installation, and Commercial Plant Maintenance.

For a quote and scheduling, contact us through Contact Us.

12) Need Help?

For order questions and delivery support, use Contact Us. For common questions, visit FAQs.